A very dedicated postmaster has taken great customer service to a whole ‘nother level.
David Shepherd, 26, from Stratton, Cornwall made a round trip of more than 600 miles to personally deliver a passport on time so a customer could catch a flight.
The passport was for Hugh Monro who was heading to Amsterdam to attend a charity board meeting, and he had to be there by 9am. After forgetting to give the passport to the postman, Shepherd knew he had to hand-deliver it to Monro.
The entire trip entailed Shepherd driving over 50 miles, and taking two trains over the course of about 12 hours to make it to Rye where Monro was staying.
Shepherd arrived just in time to Monro’s sisters home (where Monro was staying), and Monro was “amazed” to hear that Shepherd had beaten him to his sister’s house.
“It shows how dedicated he is. Stratton is a fantastic place and David is a brilliant part of it,” says Monro.
After delivering the passport, Shepherd had just 15 minutes to catch the train back to Cornwall, and the entire journey cost him more than $200.
“It was a long journey but was all worth it to keep my customers happy,” he said. “People keep coming in and saying: ‘Can I have that hand-delivered please?’ But the feedback we’ve had for it is really, really positive.”
“If the Post Office has an award scheme for going above and beyond the call of duty, he should definitely receive recognition,” Munro added.
Monro gave Shepherd a bottle of champagne upon returning from Amsterdam and thanked him for his efforts.
Have you ever seen customer service like this before? Has a company ever gone above and beyond and exceeded your expectations?
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Postman Of The Year Travels 300 Miles To Deliver A Passport is an article from: LifeDaily